Customer Experience: Journey Mapping – Jeannie Walters

Unlock your potential with the Customer Experience: Journey Mapping – Jeannie Walters course for only $31.00 Original price was: $31.00.$14.00Current price is: $14.00. at WSOLib.com! Discover our vast library of over 60,000 downloadable digital courses across Personal Development. Get expert-guided, self-paced learning and save over 80% compared to retail prices. Transform your skills today!

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What you’ll learn

• Explain the characteristics of a customer journey map.
• Identify the group of people best suited to validate the findings of a customer journey map and to get additional input.
• Summarize the importance of touchpoints when creating a customer journey map.
• List the steps in the process of building a customer journey map.
• Recognize examples of “moments of truth.”

WHAT’S INCLUDED

• 2 project files
• 3 chapter quizzes
• Access on tablet and phone
• Certificate of completionSee all
• Continuing Education Units available

Course description

If you strive for a customer-centric culture, you have to understand the customer’s journey—every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience. This course gives organizations a resource to plan their entire customer service program, and create maps that reflect each of the customer’s touchpoints with your company. Certified Customer Experience Professional (CCXP) Jeannie Walters shows how to set up a customer journey mapping program for success, introduces tools and techniques to execute the journey mapping process, and explains how to go deeper to test your understanding and take action.

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