Maximize Telehealth: Tapping into Your Clients World to Improve Therapeutic Outcomes – Shari Murgittroyd

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The apprehension of using telepsychotherapy, for both the therapist and client, is often led by fear and can even evoke anxiety. But, as daunting as teletherapy seems—the great news—the benefits easily outweigh the downsides!

Seeing clients in their natural environment allows you to tap into their world in a meaningful and unique way that you might not otherwise get.

With this recording, you will learn to skillfully use telehealth to gain greater insight into your clients’ lives to improve therapeutic outcomes. Using a biopsychosocial lens, you will learn concrete strategies to build strong rapport and strengthen therapeutic relationships with clients. Learn how to adeptly:

• Build trust and respect even before the first virtual session
• Observe client’s behavior and interactions in their environment
• Use household items and the culture as an intervention
• Enrich data collection for assessments and case conceptualization
• Creatively tailor treatment interventions

1. Demonstrate creative ways to build rapport and strengthen the therapeutic relationship while using a telemedicine platform.
2. Analyze key information during telehealth visits that can enrich data collection for assessments and case conceptualization. 
3. Develop new effective clinical interventions that can be used in teletherapy.

Build Rapport and Enhance Therapeutic Relationships with New and Existing Clients

• Strategies that build trust and respect before the first virtual session
• Role modeling vulnerability and disclosing: Letting clients into your world
• Address fears/concerns: Get buy-in from established and new clients
• Confidentiality issues and appropriate consent forms

Skillfully Navigate Telehealth Session to Assess Client’s Environment

• Enrich data collection for assessments and case conceptualization
• Observe client’s behavior in their environment
• Bring awareness to the client’s biopsychosocial experience
• Assess family dynamics and background activities
• Utilize household items and the culture as an intervention

Tap into Client’s World to Creatively Tailor Treatment Interventions

• Get to know your client’s household and environment
• Self-care and stress reduction strategies and activities
• Guided imagery/meditation podcasts and videos “must haves”
• Mindfulness apps 
• When and how to incorporate client’s pets in session
• Take it outside! Gardens and outside spaces
• Art activities for creative mental health outlets 
• Build self-esteem through music, musical instruments, singing and dancing 
• Establish better sleeping environment and bedtime routines