Trauma-Informed First Responder Training: A Toolbox for Safe and Effective Communication, De-escalation and Self-Care – Melinda Gronen

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You’re an integral part of your community; always first to run toward dangerous and unpredictable situations where traumatized citizens are likely part of the equation.

But first responders and law enforcement have often been left out of the trauma conversation. Without proper training on handling trauma in the field safety risks, misunderstandings, and missed opportunities can keep you from doing your job and increase the potential for liability.

This webcast will provide you the skills, tools and techniques you need to identify psychological trauma, properly engage citizens with mental health issues, manage their challenging behaviors, and de-escalate emergency situations more effectively than ever before. And our experienced trainers will provide you with the tools you need to overcome your own struggles when the tragedies you see start to take their toll.

Real-world case examples from two decades of experience responding to critical incidents will show you how you can:

• Better protect both public and personal safety
• Apply crisis communication strategies during critical moments
• Deescalate and engage citizen cooperation
• Spend less time managing aggressive, reactive, or avoidant behaviors

Register today and get the training you need to safely and effectively respond to trauma in your work!

Can’t Miss Topics!

• Better protect public and personal safety
• Quickly deescalate situations and engage cooperation
• Crisis communication techniques for people in survival mindset
• Build your resilience and stay on the job

1. Articulate how traumatic experiences affect behavior and identify behaviors often seen in individuals with trauma histories.
2. Communicate techniques first responders can utilize to minimize trauma responses during a crisis.
3. Specify how standardized traumainformed practices can positively impact the ability of first responders to respond appropriately in the field.
4. Support how trauma-informed techniques can help de-escalate crisis situations, maintain safety, and expand professional satisfaction.
5. Communicate how to establish collaborations with community resources to effectively respond to the needs of traumatized citizens before and after a crisis.
6. Establish the importance of first responder “self-care” and how to respond when the first responder is affected by trauma.

Psychological Trauma Overview

• Definition of stress and trauma
• Types of trauma people experience
• Impacts on physical and mental health (Adverse Childhood Experiences Study)
• Limits of current research and first responder response

Red Flags for First Responders: How to Identify People Who’ve Experienced Trauma

• Neurobiological survival responses – Fight/Flight/Freeze/Fawn
• When the survival “alarm” is broken
• Psychological stages of trauma
• Challenging behaviors and trauma

The Trauma-Informed Toolbox: Increase Safety, Communication and Cooperation

• Understand cognitive capacity in crisis
• Create a situational alliance
• Utilize crisis communication strategies
• Promote a sense of safety and avoiding escalation of the crisis
• Develop community connections and responses pre and post crisis response

The Self Care Go-Bag: Effective Ways to Help Yourself and Help Your Peers

• Know the signs that someone is in crisis
• Assessing your “baggage” in the field
• Understand your triggers
• Know your strengths and challenges
• Where to go for help

Case Studies

• Sammie – 14-year old female with a long history of abuse and challenging behaviors
• Ms. Hawkins – 28-year old mother of an 8-year old female; requesting intervention