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Sales: Customer Success – Robbie Kellman Baxter

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Original price was: $111.00.Current price is: $28.00.

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Sales: Customer Success – Robbie Kellman Baxter Download. Customer success is a new field that goes beyond the more traditional sales, marketing, and custo…

Robbie Kellman Baxter

Category: Internet Marketing Tag: Sales: Customer Success , Robbie Kellman Baxter

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Unlock your potential with the Sales: Customer Success - Robbie Kellman Baxter course for only Original price was: $111.00.Current price is: $28.00. at WSOLib.com! Discover our vast library of over 60,000 downloadable digital courses across Internet Marketing. Get expert-guided, self-paced learning and save over 80% compared to retail prices. Transform your skills today!

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Customer success is a new field that goes beyond the more traditional sales, marketing, and customer support. Teams are being created to manage the customer life cycle and drive adoption, renewals, upselling, and advocacy. Customer success is one of the hottest B2B trends since the advent of the subscription business model. This course goes over the key components of customer success, or CS, including how CS fits into SaaS, membership, and service-oriented models— businesses that depend on long-term relationships to maximize customer lifetime value. Learn how it’s different from customer support, what makes a successful CS sales professional and CS leader, and how to align CS with the larger organization.

Topics include:

What is customer success?

Scaling customer success
Being a customer success professional or manager
Building a customer success plan
Aligning customer success with other departments

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