Serving Customers Using Social Media

Unlock your potential with the Serving Customers Using Social Media course for only $13.00 Original price was: $13.00.$5.00Current price is: $5.00. at WSOLib.com! Discover our vast library of over 60,000 downloadable digital courses across Others. Get expert-guided, self-paced learning and save over 80% compared to retail prices. Transform your skills today!

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Serving Customers Using Social Media

Social media

is a critical new tool for customer service. Using it right is an artform. When you reply to one customer, thousands read your response. Every word is shared with the world. This course prepares you to serve customers in high-stakes channels like Facebook, Twitter, and Instagram. Leslie O’Flahavan explains how to respond quickly, move from public to private channels, and write in an authentic but professional tone that blends your company’s templated responses with your own personal touch.

Examine real-world tweets, Facebook posts, ratings, and reviews to see what happens when skillful customer service reps talk down angry customers and even trolls. Leslie also provides writing tips to keep your grammar and punctuation professional and in line with your company’s brand.

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Secure your future with the Serving Customers Using Social Media course at WSOLib.com! Gain lifetime access to expertly curated content, empowering your career and personal development.

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