Measuring Team Performance – Mike Figliuolo

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Focusing on metrics is key to achieving your desired business results—but it can be difficult to determine which metrics actually matter. In this course, learn how team measurement works, why measuring performance is beneficial, how to measure, and howto apply it to specific functions across the value chain. Mike Figliuolo shares an approach for thinking about and conducting measurement, and discusses various types of reporting. Plus, he provides examples of key metrics you can use to gauge the performance of the vast majority of business functions including sales, operations, finance, and all major support functions.

Topics include:

• List the main purposes of measurement
• Define value chain.
• Compare and contrast qualitative and quantitative measurements.
• Identify common measurement reporting tools.
• Describe howto measure R&D innovation and product development performance.
• List good measurements of strategic planning, financial planning, and legal performance.
• Explain measurement processes and best practices.