Sales: Customer Success – Robbie Kellman Baxter
Original price was: $111.00.$28.00Current price is: $28.00.
Sales: Customer Success – Robbie Kellman Baxter Download. Customer success is a new field that goes beyond the more traditional sales, marketing, and custo…
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Customer success is a new field that goes beyond the more traditional sales, marketing, and customer support. Teams are being created to manage the customer life cycle and drive adoption, renewals, upselling, and advocacy. Customer success is one of the hottest B2B trends since the advent of the subscription business model. This course goes over the key components of customer success, or CS, including how CS fits into SaaS, membership, and service-oriented models— businesses that depend on long-term relationships to maximize customer lifetime value. Learn how it’s different from customer support, what makes a successful CS sales professional and CS leader, and how to align CS with the larger organization.
Topics include:
What is customer success?
- Scaling customer success
- Being a customer success professional or manager
- Building a customer success plan
- Aligning customer success with other departments
Here's an overview of the prominent keywords and a list of famous authors:
Business and Sales: Explore business strategies, sales skills, entrepreneurship, and brand-building from authors like Joe Wicks, Jillian Michaels, and Tony Horton.
Sports and Fitness: Enhance athleticism, improve health and fitness with guidance from experts like Shaun T, Kayla Itsines, and Yoga with Adriene.
Personal Development: Develop communication skills, time management, creative thinking, and enhance self-awareness from authors like Gretchen Rubin, Simon Sinek, and Marie Kondo.
Technology and Coding: Learn about artificial intelligence, data analytics, programming, and blockchain technology from thought leaders like Neil deGrasse Tyson, Amy Cuddy, and Malcolm Gladwell.
Lifestyle and Wellness: Discover courses on holistic health, yoga, and healthy living from authors like Elizabeth Gilbert, Bill Nye, and Tracy Anderson.
Art and Creativity: Explore the world of art, creativity, and painting with guidance from renowned artists like Bob Ross and others.
All the courses on WSOlib are led by top authors and experts in their respective fields. Rest assured that the knowledge and skills you acquire are reliable and highly applicable.
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